Shipping policy

 

Last updated: November 10, 2025

Thank you for shopping with Pacmasterz Pvt Ltd! We want to make sure your Pokémon TCG trading cards reach you safely and quickly. Please read our shipping policy carefully so you know what to expect.

Processing Time

·         All orders are typically processed within 2 working days.

·         Orders placed on weekends or public holidays will be processed the next working day.

·         You’ll receive a confirmation email (or WhatsApp message) once your order has been processed and is ready to ship.

Shipping Methods & Carriers

We ship within the United Kingdom using reliable courier partners:

·         DPD

·         Royal Mail

Delivery times are estimated:

·         Standard delivery: 3 working days after processing

·         Orders may be delayed during peak periods or due to courier disruptions.

Shipping Costs & Free Shipping

·         Shipping costs are calculated at checkout based on your order size and location.

·         Free shipping is available for orders over £200.

Order Tracking

·         Once your order is shipped, we provide a tracking number so you can monitor your package.

·         Tracking information will be sent via email or WhatsApp.

Shipping Address

·         Please ensure your shipping address is accurate and complete.

·         We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

·         Inspect your package upon delivery.

·         If your order is lost or damaged, please contact us immediately at:

📧 pac@pacmasterz.com

·         We will help you resolve the issue and provide further instructions.

International Shipping

Currently, we ship within the United Kingdom only.

Contact Us

If you have any questions about your shipping, delivery times, or tracking, please contact us:

Pacmasterz Pvt Ltd
📧 pac@pacmasterz.com
🌐 www.pacmasterz.com
📍265-267 St Johns Road
Corstorphine Edinburgh
EH12 7XD,United Kingdom