Privacy policy

Last updated: November 13, 2025

Pacmasterz Pvt Ltd operates this store and website (www.pacmasterz.com), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).
Pacmasterz is powered by RNR WEB, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

· Contact details: Name, billing address, shipping address, phone number, and email address

· Financial information: Payment card information, transaction details, and other payment-related data

· Account information: Username, password, and preferences (for registered users)

· Transaction information: Items you view, add to cart, purchase, return, or exchange

· Communications: Information you include in emails, WhatsApp messages, or other communications with us

· Device information: IP address, browser type, device identifiers, and network connection data

· Usage information: Details about how you interact with and navigate our website

Personal Information Sources

We may collect personal information from the following sources:

· Directly from you — when you create an account, place an order, contact us, or use our Services

· Automatically — via cookies, analytics tools, and similar technologies

· From service providers — such as payment processors, couriers, and hosting platforms (Shopify)

· From partners or third parties — where legally permitted

How We Use Your Personal Information

Depending on how you interact with our store, we may use your personal information to:

1. Provide, tailor, and improve the Services:
Process orders, fulfill deliveries, manage your account, facilitate returns, and personalize your shopping experience.

2. Marketing and advertising:
Send you promotions, updates, or product recommendations by email or other channels (you can opt out anytime).

3. Security and fraud prevention:
Authenticate accounts, secure transactions, detect and prevent fraud, and ensure safe shopping experiences.

4. Customer communication:
Respond to your inquiries, support requests, and complaints effectively.

5. Legal compliance:
Fulfill legal obligations, respond to law enforcement requests, and enforce our policies or Terms of Service.

How We Disclose Personal Information

We may disclose personal information to trusted third parties under the following circumstances:

· With Shopify, and other vendors providing services such as hosting, payment processing, analytics, and shipping

· With business and marketing partners to provide targeted advertising and promotional services

· When you consent or direct us to share information (e.g., social media integrations, custom delivery requests)

· With our affiliates or corporate group, where applicable

· In connection with business transactions (e.g., mergers, acquisitions, or bankruptcy)

· To comply with legal obligations or protect our rights, property, and users

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to operate and improve its platform.
Shopify may process your data in countries other than your own.

To learn more about how Shopify uses your personal information or to exercise privacy rights related to Shopify’s processing, please visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our website may include links to third-party websites not operated by Pacmasterz.
We are not responsible for the privacy or security of those sites. Please review their privacy policies before sharing any personal information with them.

Children’s Data

Our Services are intended for individuals aged 18 and over.
We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal data, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information; however, no method of transmission or storage is 100% secure.
We retain data only as long as necessary to fulfill our purposes, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights such as:

· Access / Know: Request access to your personal information

· Delete: Request deletion of your data

· Correct: Request correction of inaccurate information

· Portability: Request a copy of your personal data

· Opt-Out: Unsubscribe from marketing communications anytime

If you are in the United Kingdom or European Economic Area (EEA), you may also:

· Object to or restrict data processing

· Withdraw consent at any time (without affecting prior processing)

To exercise your rights, contact us using the details below.
For Shopify-related data rights, visit Shopify Privacy Portal.

Complaints

If you have any complaints regarding how we handle your personal information, please contact us first.
You may also file a complaint with your local data protection authority if you are not satisfied with our response.

International Transfers

Your information may be transferred, stored, or processed outside your country, including in countries that may not have equivalent data protection laws.
When we transfer data from the UK or EEA, we rely on Standard Contractual Clauses or other approved safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Last updated” date.